Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Winnerama Casino. They apply to the website, mobile experiences, account services, games, promotions, payment features and other services made available through the platform. Additional terms may apply to particular games, competitions, promotions or payment methods. If additional terms conflict with these Terms & Conditions, the specific terms for that service will generally apply to that service.

By accessing Winnerama Casino, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services. We may update these terms from time to time. Changes will apply from the date they are published or otherwise made available, unless a different effective date is stated. Your continued use of the platform after an update indicates acceptance of the revised terms.

Eligibility and lawful use

You must be at least 18 years old to use the gambling services. You must also be legally permitted to access and use online gambling services in the place where you are located. It is your responsibility to understand and comply with all laws that apply to you. We may restrict or refuse access where use of the services is not permitted, where required by law, or where we cannot complete required checks.

You may only use the services for your own personal and recreational purposes. You must not create or operate an account for another person, use another person's account, or allow another person to access your account. Accounts must not be used for business activity, acting as an intermediary, or any other purpose that is inconsistent with these terms.

Account registration and information

When you register, you must provide information that is accurate, complete and current. This may include identity, age, residency and payment information. You must update your details if they change. We may ask you to provide documents or other information to verify your identity, confirm ownership of a payment method, meet anti-money laundering obligations, or satisfy other legal and operational requirements.

You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by us to apply reasonable security measures. Do not share your password, save it where another person can access it, or use a device that you believe is compromised. Tell us promptly if you suspect unauthorised access, inaccurate account activity or a security issue.

• You must not register more than one account unless we expressly allow it.
• You must not provide false, misleading or incomplete information.
• You must not use a virtual location, false identity or other method to bypass geographic or account controls.
• You must not allow a person who is under 18 to access your account or use the gambling services.
• You must comply with all account, verification and security instructions shown on the platform.

You may only deposit funds using a payment method that is registered in your name or that you are otherwise authorised to use. Payment methods may be subject to availability, verification, transaction limits and separate terms. We may decline, delay or reverse a transaction where there is a security concern, a technical issue, suspected misuse, incomplete verification or a legal or compliance reason.

You should only deposit money that you can afford to lose. Deposited funds are intended for participation in the available gambling services and must not be used to facilitate unlawful activity. We may request information about the source of funds or the purpose of transactions. We may also apply checks designed to prevent fraud, money laundering, terrorist financing, payment abuse or other prohibited activity.

Bets and game results

A wager is accepted only when it has been successfully submitted and recorded by the platform. A bet that has not been confirmed may not be treated as valid. You should check your balance and transaction history regularly and raise any apparent error as soon as reasonably possible. Once accepted, a wager generally cannot be changed or cancelled unless the applicable game rules or the platform expressly provide otherwise.

Game outcomes are determined by the rules and systems applicable to the relevant game. Results recorded in our systems will generally be treated as final, subject to investigation of a clear technical, administrative or other material error. If a result or account balance is affected by an error, we may correct the error and take reasonable steps to return the account to the position it would have been in without that error.

Withdrawals and account balances

Withdrawal requests may be subject to identity checks, payment verification, fraud screening and any other checks required before funds can be released. The available withdrawal methods, minimum or maximum amounts, processing requirements and applicable charges, if any, will be shown through the platform or payment provider. Processing time can vary depending on the method used and the checks required.

You must ensure that the withdrawal information you provide is correct. We are not responsible for delays caused by incorrect details, payment providers, financial institutions, system outages or circumstances outside our reasonable control. We may return funds to the original payment method where appropriate or request another suitable method.

Promotions and bonuses

Promotions, bonuses, free bets and other offers are subject to their own promotional terms. Those terms will explain eligibility, participation requirements, expiry conditions, wagering requirements, permitted games, withdrawal rules and any other restrictions that apply to the offer. You should read the full promotional terms before opting in or using an offer.

Unless the relevant promotional terms state otherwise, we may withdraw, change or refuse an offer where there has been an error, misuse, multiple-account activity, collusion, fraud or a breach of these terms. A promotion must not be used in a way intended to manipulate the offer or gain an unfair advantage.

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play, keep track of your spending and take regular breaks. Do not gamble with money needed for rent, bills, food or other essential expenses. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, stop playing and seek appropriate support.

Safer gambling tools

Where available, responsible gambling tools may include deposit limits, loss limits, wagering limits, session reminders, time-outs and account closure or self-exclusion options. The availability and operation of these tools may depend on the product, account status and applicable requirements. You should review the relevant information before selecting a tool, as some restrictions may not be reversible immediately.

A self-exclusion or account closure request is intended to prevent further gambling through the relevant account. You must not attempt to avoid a restriction by creating another account, using another person's account or providing false information. If you ask us to close or restrict your account, we may take reasonable steps to apply the request and may decline future account registration where appropriate.

Prohibited activities

You must use the platform honestly and lawfully. You must not interfere with the website, games, payment systems or security controls, or use any method designed to obtain an unfair advantage. This includes exploiting errors, using automated software, manipulating game behaviour, coordinating with other players, using stolen payment details or attempting to conceal the source of funds.

• Fraud, identity misuse, payment fraud or attempted chargeback abuse.
• Collusion, cheating, unlawful manipulation or any other conduct that compromises fair play.
• Using bots, scripts, scraping tools, malware or unauthorised third-party software.
• Trying to bypass age, identity, location, self-exclusion or responsible gambling controls.
• Transmitting harmful code, attacking the website or disrupting access for other users.
• Using the platform in connection with unlawful activity or for an unlawful purpose.

Suspension and account closure

We may suspend, restrict or close an account where we reasonably believe that you have breached these terms, provided inaccurate information, used the platform unlawfully, failed a required check, created a security or financial risk, or engaged in conduct that may affect the integrity of the services. We may also take action where required by law or by a relevant authority.

If an account is suspended or closed, access to games, promotions and account functions may be restricted while the matter is reviewed. Any funds held may be dealt with in accordance with applicable law, the outcome of checks and the circumstances leading to the action. We may void transactions or withhold benefits connected with fraud, abuse, error or a breach of these terms.

Website content and availability

We aim to keep the website and services available and accurate, but uninterrupted access cannot be guaranteed. Maintenance, updates, telecommunications failures, software faults, payment issues, cyber incidents and events outside our reasonable control may affect availability. We may change, suspend or discontinue any part of the platform without creating an obligation to provide a particular game, feature or service.

Content on the website is provided for general information and may be updated or corrected without notice. You are responsible for using a suitable device, connection and security software. We do not guarantee that the website will be free from every error, interruption or harmful component, although reasonable steps may be taken to protect the platform and users.

Privacy and communications

Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy requirements. Information may be collected and used to operate accounts, process transactions, provide services, verify identity, manage risk, meet legal obligations, improve the platform and communicate with you about account activity. You should read the Privacy Policy to understand how information is handled and the choices available to you.

You agree that we may send service-related communications, including account notices, security alerts, transaction information, responsible gambling messages and changes to terms. Marketing communications will be managed in accordance with applicable requirements and any preferences or controls made available to you.

Intellectual property

The website, software, design, text, graphics, logos, game materials and other content are protected by intellectual property rights. You may use the platform only for personal access in accordance with these terms. You must not copy, reproduce, modify, publish, distribute, sell, reverse engineer or commercially exploit any part of the platform unless you have permission or the law allows it.

Liability and third-party services

To the extent permitted by law, you use the website and services at your own risk. We are not responsible for losses caused by your failure to protect account details, your misuse of the platform, incorrect information supplied by you, payment provider issues, interruptions outside our reasonable control or your failure to comply with these terms. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under applicable Australian law.

The platform may contain links to or rely on services provided by third parties. Third-party services may have separate terms, privacy practices, fees and availability. We do not control every third-party service and are not responsible for matters that are solely within that provider's control.

Questions, complaints and applicable law

If you have a question, notice an account or transaction issue, or wish to make a complaint, use the support or contact options made available through the website. Provide enough information for the matter to be reviewed, while avoiding the submission of unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue.

These terms are intended to operate subject to the laws and mandatory consumer protections that apply to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have any doubt about these Terms & Conditions, do not use the gambling services until you understand how they apply. By continuing to use Winnerama Casino, you confirm that you accept the current version of these terms.